I am writing on behalf of my 89 year father. Dr. Custer and the great staff gave him SUPERIOR service. They took the time needed to really understand his dental needs. Compassionate, concerned, knowledgeable and honest are the words my father used to describe the Doctor and his support team. Take a bow!
Sandy Wagner is clearly a pathological liar. If you look at all her other google reviews she is clearly not happy with anyone's services. She has left bad reviews at just about every place in Mansfield. Perfect example of someone that is just trying to make a quick buck for a made up lawsuit. She should be ashamed of herself! Dr. Custer is a fantastic dentist!
Update: Still no dentures or a word from this irresponsible dentist. The proof is here & more to come. It's sad a dentist took advantage of a cancer patient & senior citizen.
It's sad neither the Dentist nor the staff ever contacted me to check on me or make it right for him breaking dentures nor causing 3rd degree burns to her mouth & gums.
Hope to see you all soon.
It's NOT over.
COMMENTS.......
UPDATE: AUGUST 15 2020:
Still in the healing process from what this dentist did to my mouth, including PERMANENTLY ruining my dentures. Still on soft foods, which will now be my new norm since I will never be able to afford another pair of dentures. Hopefully, a judge will order restitution for injuries & damaged dentures in the hands of Dr. Custer....
Update:
AUGUST 12 2020;
Gums still red, inflamed, infected & very sore. Doctor ordered soft food diet, medication, and pain meds...
Update:
Sunday, August 9 2020: morning at Urgent care. With a staff infection & chemical burns..., burnt gums....
condition worsening etc. Day 6 without food! Condition & cause by Dr. Custer noted: On Monday, 8/10/20 follow up with GP on condition....
August 8 2020:
Back in ER again today with burns & abrasions to gums.
Still very painful burns & abrasions on gums, still unable to eat food. Doctors have put me on medication & a liquid diet.....
UPDATE: August 7 2020;
I had to go to Avita Urgent care this morning due to worsening of the sores & abrasions to my upper & lower gums due to the neglect of Dr. Custer. Day 4 without food, of course NO dentures. They were destroyed by this dentist.
UPDATE: August 6 2020:
Spent 2 hours in the ER this morning with the burns & sores on my gums. I hope you can sleep at night, Mr. Custer... I now have NO dentures & no way to get any! Because of your negligence! You ruined a quality set of dentures, caused me a lot of stress & anxiety.All you had to do was put a liner in the TOP Denture ONLY! But, you wanted MORE money & I hope you don't get a dime. I've literally been in tears for 2 days. Wish i had it to do over, and never would have went to your office. You know you destroyed my dentures! I hope you are happy now! I will be filing a complaint with the AMERICAN DENTAL ASSOCIATION & THE attorney General. Etc....
August 5 2020
Went in to have a top denture religned because top denture was to big..,...
But, he did both!
NEW dentures!,
Only 5 months old.
Custer ruined my dentures!
Top nor bottom dentures fit properly anymore.,....They are now beyond repair... Not once through the hours I sit in that chair, while Dr. Custer was in and out of my mouth with the dentures he destroyed, did he rinse off the dentures...
Mr. Custer suggested i get bottom dentures done as well, even though they fit good. Assuming he knew what he was doing, i went along with it. ( only a money thing) He burned my gums horrifiby with chemicals, caused me to have an asthmatic attack due to fumes i knew nothing about, or what was coming. My Blood pressure went up, i got sick to my stomach. He, nor his staff cared! My nurse had to come over when i got home...
I was there from 9:00 am to 1:30! Being a senior citizen and cancer patient it was very hard on me. Than... he totally ruined a 3,400.00 pair of dentures that were NEW! The dentures are no good! The dentures are NO LONGER even. Can't wear them!
So, I will be filing in For replacement of the the total cost of new Dentures! This has caused me a great deal of stress & anxiety. I've been in tears all day due to the neglect of this dentist. Including, I took a huge risk going to this dentist, being at high risk of COVID-19! More photos of damaged dentures available.
Don't let him realign your dentures! Now, I have no teeth, can't eat, gums are swollen, red & burning.... 😢